I stand behind the quality of work on each and every leather item including the stitching, rivets, and the structural integrity of the product's design. If you are having an issue, please email me at firstname.lastname@example.org and include a photo of the issue. Let's discuss what needs to be done and how to do it. If it's determined that the issue is a result from the craftsmanship of the product, I will repair it at no cost. If the zipper fails due to extended use, there will be a nominal fee to repair or replace it.
Ultimately, I want you happy and satisfied with your Haute Hyde bag or belt and will do my very best to ensure that you are!
Please reach out to me with your specific request or question. Different strap lengths and adding or removing pockets, are easy changes to do. However, modifying the dimensions of the bag may or may not be doable. So, let's chat and see what we can make happen!
If you are unhappy with your purchase, you may exchange it within 14 days of when it was delivered, (custom orders excluded) for another color or style. The item must be in its original condition and packaging. Used bags or belts cannot not be exchanged or returned.
If you are unhappy with your purchase, you may return it within 14 days of when it was delivered, custom orders excluded. The item must be in its original condition and packaging. Used bags or belts cannot not be exchanged or returned. Once I receive the item back, I'll inspect it for any wear and issue the refund accordingly. If you have any questions at all, please send me an email as I am here to help!
Please send me an email at email@example.com for any questions at all. Again, I am here to help and want to ensure that you have a wonderful experience with your Haute Hyde product!